Studio Policy

 

BOOKING POLICY

CANCELLING

RESCHEDULING

NOT SHOWING TO YOUR APPOINTMENT

 

As we understand life demands, we are very flexible with changing appointments on most occasions, given that we have had early notice from clients.

 

All appointments booked ahead of time are penciled in, subject to clients confirmation. We send out reminder SMS at least 24 hours prior to your appointment. Clients will need to respond ASAP to confirm/cancel on the day of receiving the reminder text as a courtesy to us and other clients. If we do not get a response 24 hours before your appointment, we hold the rights to automatically cancel any unconfirmed appointments without further notice. We apologize, we cannot guarantee at our next point of contact appointment times will be available.

 

Notifying us early of any changes, enables us enough time to fill in your spot, call our clients on the waiting list and arrange staff schedule as needed. We cannot plan ahead and do this with such short notice. 

 

We are entitled to request for a $30 booking fee over the phone or via bank transfer to book any future appointments in. This applies to clients who have previously booked and did not show up, frequently cancels or change their appointment time with less than 24 hours notice.

 

To secure a requested time, this $30 booking fee may also be requested for appointments’ requiring an extensive time slot or on our very busy days. Appointments such as promotional deals, perfect volume sets, mega sets may be asked for a booking fee. Without this booking fee your time is not secured and locked in.

 

The $30 booking fee is deductible from the cost of your chosen service at checkout.

 

If we are given less than 24 hours' notice to cancel or change the appointment time and are unable to fill the slot for the original appointment, then the booking fee will be forfeited.

 

If you missed your appointment, the $30 booking fee is forfeited.

 

ARRIVING LATE TO YOUR APPOINTMENT

 

Please notify us ASAP if you will be running late to your appointment. If you are later than 15 minutes, your appointment may be shortened or you may have to reschedule depending on the circumstance. If you have paid a $30 booking fee and arrive late therefore have missed your appointment, then the booking fee is forfeited.

 

Sorry for any inconvenience caused, we do work by a schedule and aim to avoid lapsing into other clients time. We like to ensure each client booked with us receive our highest level of service and attention. We hope you understand.

 

REFUND POLICY 

ALLERGIC REACTIONS

 

Please understand that any reactions to all our products or eyelash extension adhesive are not foreseeable by Eesome Beaute & Lash Studio skilled & trained staff (or even by you).

 

If you have concerns of any of our services where products are applied on you, please book in for a patch test at least 24 hours prior to the full application to test for any sensitivity to our products. However, this may not guarantee whether you may experience future allergic reactions. It will only help us indicate your sensitivity levels, to then determine if you are suited enough to go ahead with the full service. If you are frequently exposed to the allergen, reactions can actually occur at any time for new or long term clients. This means even if you have received the same service and had the same product used on you previously, you may still get an allergic reaction later on. Once you have reacted to a product/ingredient you are no longer a suited candidate, reactions will more or less occur again. Therefore‌ you will ‌not‌ ‌hold‌ ‌Eesome‌ ‌Beaute‌ ‌&‌ ‌Lash‌ ‌Studio‌ ‌or‌ ‌y‌our ‌therapist‌ ‌responsible for any outcome of the service as you accept proceeding treatment with or without a patch test.‌ ‌Whilst all care is taken, no refunds will be issued for allergic reactions.

 

Eesome Beaute & Lash Studio do offer a free lash removal should this unfortunate event occur and we ask that you contact us immediately once you become aware, so that we can assist you as promptly as possible.
IF YOU SUFFER ANY KNOWN ALLERGIES PLEASE LET OUR STAFF KNOW BEFORE THE PROCEDURE. If your medical/health condition changes overtime, you will be responsible to let your therapist be aware of this prior to any future treatments.

 

CHANGE OF MIND

 

We believe strongly in our professional service and so we strive for customer satisfaction handled with due care and skill. Nonetheless, if we had your approval of the chosen service and we provided you with the full service and then you have a change of mind, we do not provide refunds.

 

All unsatisfactory services are exempted within a 72 hour grace period- no later, where clients must provide adequate evidence in store for our technicians to assess and fix within this time frame.
(Please refer to www.consumer.vic.gov.au for further information).

 

REFILL & NEW SET POLICY

For each particular refill, we have outlined the approximate amount of lashes/fans that we craft on per eye. On average each eye naturally can lose anywhere between 20-60 lashes within 2-3 weeks depending mainly on your natural lash shedding cycle & how you care for your lashes. Around this time you will need either a standard or extended refill, which can alternate, judging from how many lashes have shed. Book for a deluxe refill if your set is extremely sparse looking or you simply want a set upgrade to make them fuller than your initial set. Book for a touch up refill if you just need the slightest fill just to fix up some missing areas. 

Please understand that eyelash natural growth/shed cycle, home care regime and various other reasons could all play a part in how your lashes will last, so it is your responsibility to be aware of this and book in accordingly. Usually once you have had a few refills you will get the hang of how refills works and what particular refills you may need. However, if you need help in which refill to book, you may ask staff for assistance. If you have sparse lashes and know it needs a big fill or have left your refill for too long, best to book in for a bigger refill such as the deluxe refill to allow us enough time. 

    *All refill price is subject to how many lashes you will need filled. Some weeks you may lose more or less lashes depending on many factors as outlined above. Therefore there is not a set price per week but rather calculated to how many extensions you will require for us to craft on. At your refill appointment, we will firstly remove loose and outgrown extensions. We will then count the extensions you have left and fill your lashes to your desired set and charge accordingly.

    For any Natural sets, to avoid the requirement of a new set, the recommended refill time is no longer than 2 weeks. After the removal of lose and outgrown lashes, if you have less than 10 lashes per eye a new set is required & charged. (This is our terms which is fairly lenient, as other salons will require you to have 40% of lashes remaining to be able to do a refill). 4 + weeks most likely a new set is required & charged. 

    We cannot guarantee the work of other salons so if you already have eyelash extensions from another salon and require a refill from us, there may be additional fees charged. If the lash extensions were not applied correctly and need to be removed or repaired prior to our application, additional fees may be charged such as for a removal or for repairing foreign lashes.

    If you have not come in for a consultation prior to the application then we cannot guarantee what's booked in for will be enough time to complete your requested service in one session. As we cannot foresee what you need until you come in for assessment, you may be scheduled in for two sessions, one for removal and another session for a new set. It all depends on the time frame that you have booked for, and what we have time to do. On booking please advise the therapist if your lashes are not done by us so that we can be aware of this. 

    **New clients- requires a new set of eyelash extensions, will be given a complementary lash shampoo kit value at $25 (subject to stock availability)

    **Current Eesome BLS client- if you have had eyelash extensions with us before and require a new set, a free lash shampoo may be offered to you if you don't already have one or have ran out. It is vital to be cleaning your lashes, maintaining the health of your lashes and retention is extremely important and we would like to ensure you are always doing so. We won't take responsibility for poor retention or the impaired health of your natural lashes if it is not well maintained by you. Alternatively if you already have a lash shampoo then $20 off may be granted. 

    (We reserve the right to withdrawal deal, change conditions without personal notifications or if we feel the scheme is being misused)

    COVID 19 POLICY

    Due to the escalating nature of the COVID - 19, we are taking extra measures to ensure our community is safe. We are monitoring the outbreak closely and are following the government recommendations. We understand that this may become inconvenient for some of our valued customers but please understand the measures we are taking are for yours and our staff's health and safety.

    At Eesome Beaute & Lash Studio, we take the utmost care to clean our hands, sanitize between each and every client. We spray down all of our furniture, sanitize our tools thoroughly in order to minimize the risk.

    If you answered yes to any of these following questions, it is unsafe to attend appointments with us. Please get tested if you experience any of the below symptoms and self isolate. 

    Have you experienced any of the following symptoms within the last 14 days?

     

    Dry cough.

     

    Fever.

     

    Severe Tiredness.

     

    Aches, pains, sore throat, headache or loss of taste and smell.

     

    Have come into contact with any suspected, probable or confirmed COVID-19 cases within the last 14 days?

    Have traveled internationally within the last 14 days?

     

    You must understand, agree and comply to the following rules:

     

    Do not come in if you are sick. Notify us straight away and let us know. Clients that arrive sick will be rescheduled and sent home.

     

    Read and sign new COVID 19 consent form.

     

    Wait in your car when you arrive. We will text you to come in.

     

    Wear a mask to your appointment.

     

    Wear warm clothes, no blankets will be provided.

     

    Your temperature will be taken before service.

     

    Follow strict hygiene practices,including washing or sanitizing my hands.

     

    Do not bring anyone unrelated to your service with you to help limit the number of people on the premises.

     

    Less talking in the salon.

     

    Maintain a physical distance as much as possible and understand some elements of your visit may be slightly different to accommodate social distancing guidelines.

     

    Understand that in the current, fast moving climate, your appointment may need to be rescheduled with short notice. If this happens, a new time will be found in line with any government guidance.

     

    Agree to let us know if any of the details you have given changes, particularly with regards to developing any symptoms of, or exposure to COVID-19.

     

    Please do your part, as your cooperation helps to keep our whole community safe.

     Thank you!